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1. What type of therapy services do you offer? 

We offer a range of therapy services, including individual therapy, couples therapy, and therapy for students. We have therapists who are experienced in a variety of therapeutic approaches to ensure your therapy needs are met. 

2. How do I schedule an appointment? 

Scheduling an appointment is easy. You can use our online booking system on the website. Simply click on phone consultation, select a suitable date and time, and fill out the required information. Our lovely intake coordinator will contact you to complete your initial 15-minute phone consultation, which is completely free.  

3. What to expect during a 15-minute phone consultation?

During your brief 15-minute consultation, our intake coordinator will have a friendly conversation with you to understand your therapy goals and what you're looking to achieve. We are here to listen and support you every step of the way.


You will have the chance to learn about our services and fees, making sure you have all the information you need. After this initial talk, we'll carefully match you with a therapist who not only has the expertise to help you with the skills you're seeking but also shares your availability.


We want to ensure you feel comfortable and supported throughout your therapeutic journey. Your well-being is our priority, and we are here to support you in achieving your goals. 

4. What can I expect during the first therapy session? 

During your first session, your therapist will conduct an initial assessment to better understand your concerns and goals. This session is also an opportunity for you to ask questions and discuss what you hope to achieve through therapy. Everything you share is confidential. 

5. How long is a typical therapy session? 

Therapy sessions typically last 50 minutes to 60 minutes for individual therapy and 75 to 90 minutes for couples/family therapy. However, the duration may vary based on the type of therapy and your specific needs. Your therapist will discuss the appropriate session length with you. 

6. How many sessions will I need? 

The number of sessions varies for each individual and depends on the nature of the issues you are presenting with. We use research-based treatment recommendations, which will be shared with you after completing your initial assessment.


Some clients find relief in just a few sessions, while others benefit from long-term therapy. Your therapist will work collaboratively with you to establish a treatment plan tailored to your goals. 

7. Is therapy confidential? 

Yes, therapy is confidential. Your privacy is of utmost importance to us. Information shared in therapy sessions is protected by law, and your therapist will not disclose your information without your written consent, except in specific situations outlined in our confidentiality policy.


8. Do you offer online therapy sessions? 

Yes, we offer online therapy sessions via a secure video conferencing platform called Jane. Online therapy allows you to receive support from the comfort of your home. Please contact us for more details on how to set up an online session. 

9. What forms of payment do you accept? 

We accept credit card payments and some insurance plans, which will be discussed during your free phone consultation.  

10. What if I need to cancel or reschedule an appointment? 

We understand that sometimes life gets in the way. If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows will be subject to a cancellation fee. 

11. How do I know which therapist is right for me? 

Choosing the right therapist is essential for a positive therapy experience. You can read our therapists' profiles on the website to learn more about their specialities and approaches. If you are uncertain, feel free to contact us, and we can help match you with a therapist best suited to your needs and preferences. 

12. What's the difference between a social worker and a psychotherapist?

Social workers are registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW). Social workers provide a wide range of services, including psychotherapy, advocacy, and support to individuals, families, and communities.


They often work in various settings, such as hospitals, schools, social service agencies, and private practices. Social workers address social and systemic factors that impact mental health and well-being. However, social workers do not provide a clinical diagnosis in Ontario, Canada. 

Psychotherapists in Ontario are regulated by the College of Registered Psychotherapists of Ontario (CRPO). Psychotherapists also provide talk therapy or other forms of therapy to help individuals deal with emotional, psychological, and mental health issues.


They also do not provide a clinical diagnosis in Ontario, Canada. It's essential to note that while there is some overlap in the services provided by social workers and psychotherapists, their specific roles and scopes of practice can vary based on their qualifications, training, and regulatory guidelines. It is also important to check with your insurance company whether they cover a social worker or a psychotherapist or both. 

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